Shipping policy

Shipping Policy

Last Updated: April 20, 2026

At Invre, we strive to provide a seamless and reliable shopping experience for our customers worldwide. Below you will find detailed information regarding our shipping processes, timelines, and rates.

1. Delivery Timeline

To estimate when you will receive your order, please use the following formula:

Total Delivery Time = Order Processing Time + Shipping Time

  • Order Cut-off Time: 5:00 PM (CET) - Monday to Friday.

    Orders placed after this time or on weekends/holidays will begin processing on the next business day.

  • Order Processing Time: 1–3 business days (Monday – Friday).

    During peak seasons or promotional events, processing may take up to 5 business days. You will be notified if any significant delays occur.

  • Estimated Shipping Time: Once your order has been processed and dispatched, the estimated delivery time is as follows:

    • Standard International Shipping: 6–9 business days.

    • Remote Areas: 7–12 business days (depending on the specific destination).

Please note: These are estimates provided by our logistics partners. Actual delivery dates may vary due to carrier schedules, local customs processing, or external factors.

2. Shipping Rates

We believe in transparency.

  • Free Standard Shipping: We offer free standard shipping on most international orders.

  • Calculated Shipping: If applicable, specific shipping costs for certain regions or expedited options will be clearly displayed at checkout before you finalize your purchase.

3. Fulfillment & Shipping Origin

To offer a curated selection of unique products at competitive prices, we utilize a global fulfillment network managed from our Italian headquarters:

  • Strategic Locations: Orders are dispatched from our partner fulfillment centers in Europe and Asia.

  • Direct Quality Control: Regardless of the shipping origin, every item is handled by our trusted logistics partners to ensure safe and efficient delivery to your doorstep.

4. Shipment Tracking

Stay updated every step of the way:

  • Once your order is shipped, you will receive a Shipment Confirmation Email containing a tracking number and a link to track your package.

  • Tracking information usually becomes active within 24–48 hours after shipment.

5. Customs, Duties, and Taxes

As we ship internationally from Italy and our global fulfillment centers:

  • Import Responsibilities: Depending on your country’s regulations, your package may be subject to import duties, taxes, or customs fees.

  • Payment: These charges are determined by local customs authorities and are the sole responsibility of the customer. For our US customers, most orders fall under the de minimis threshold and typically do not incur additional duties.

6. Damaged or Missing Items

If your package arrives damaged or if items are missing:

  • Please contact us at mokiboje38@gmail.com within 48 hours of delivery.

  • Include photos of the packaging and the damaged items to help us resolve the issue swiftly with the carrier.

7. Contact Information

For any questions regarding your shipment, please reach out to our support team:

  • Brand Name: Tivonic

  • Official Website: www.tivonic.com

  • Email: mokiboje38@gmail.com

  • Business Address: Via Garigliano, 3, 05100 Terni TR, Italy

  • Phone: +39-2135983375

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)