Privacy policy

Privacy Policy

Last Updated: April 20, 2026

This Privacy Policy describes how Tivonic (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase fromTivonic.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of the EU General Data Protection Regulation (GDPR), Invre is the "Data Controller" of your personal information.

1. Personal Information We Collect

To provide the Services, we collect personal information about you from various sources:

  • Information You Provide Directly: Contact details (name, address, phone number, email), order information (billing/shipping address, payment confirmations), and customer support communications.

  • Information Collected via Cookies: We use cookies and similar technologies to collect usage data, such as your IP address, device information, and how you interact with our Site to improve your shopping experience.

  • Information from Third Parties: We may receive information from service providers such as Shopify, payment processors (e.g., PayPal, Stripe), and logistics partners to fulfill your orders.

2. Legal Basis for Processing (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Performance of a Contract: To process your orders and provide customer support.

  • Consent: For marketing communications (which you can withdraw at any time).

  • Compliance with Legal Obligations: To comply with tax, accounting, and anti-fraud laws in Italy.

  • Legitimate Interests: To protect our business and improve our services.

3. How We Use Your Personal Information

  • Fulfilling Orders: To process payments, arrange shipping, and provide you with invoices.

  • Marketing: To send you updates or promotional offers (only if you have opted in).

  • Security: To screen for potential risk or fraud.

4. Disclosure of Personal Information

We share your personal information with third-party service providers who help us operate our business:

  • Shopify: Our eCommerce platform provider.

  • Logistics Partners: To deliver your products to your address in Italy or abroad.

  • Legal Authorities: When required by law or to respond to legal requests.

5. International Data Transfers

Your personal information may be transferred to, stored, and processed outside of the EEA (e.g., in Canada or the USA) by Shopify and other partners. We ensure these transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Your Rights (GDPR)

As a resident of Italy/EU, you have the following rights:

  • Right of Access: To request copies of your personal data.

  • Right to Rectification: To correct inaccurate information.

  • Right to Erasure ("Right to be Forgotten"): To request that we delete your data.

  • Right to Restrict Processing: To limit how we use your data.

  • Right to Data Portability: To receive your data in a structured format.

  • Right to Object: To object to direct marketing.

To exercise these rights, please contact us at mokiboje38@gmail.com.

7. Cookies

We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings or our site's cookie consent banner.

8. Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by Italian tax and accounting laws (typically 10 years for invoices).

9. Contact Us

If you have questions about our privacy practices or wish to make a complaint, please contact our Data Protection representative:

  • Brand Name: Tivonic

  • Email: mokiboje38@gmail.com

  • Address: Via Garigliano, 3, 05100 Terni TR, Italy

  • Phone: +39-2135983375

  • Supervisory Authority: You also have the right to lodge a complaint with the Garante per la protezione dei dati personali in Italy.